Premium Fulfillment from the Allgäu

To ensure that loyalty rewards, prizes, and sales incentives arrive punctually and undamaged at their recipients, Futura Marketing’s premium fulfillment service handles all steps between goods receipt and delivery. You plan the campaign and determine the rewards. Your team does not need to clear warehouse space or pack boxes for this.

Marketing departments with their own customer club commission us, as do agencies with campaigns for brand manufacturers or sales managers who reward dealers and field staff for achieving targets. A premium catalog can quickly comprise several hundred items, from voucher booklets to coffee machines and travel suitcases. Because each premium has a different shape, size, and sensitivity, we define a specific packing method for each item in our premium fulfillment process.

Rewards for your own workforce are also included. We send premiums for service anniversaries or achieved annual targets directly to your employees‘ private addresses, with a handwritten card if desired. You do not need an internal mailroom or a storage room in the office for this. For gifts without performance correlation, such as year-end gifts, it is worth taking a look at our sets for employee gifts.

Request your individual premium fulfillment from us now:

    Competition packages and promotional prizes delivered to winners on time

    Only a few days should pass between the draw and delivery; otherwise, the joy of winning quickly turns into inquiries to customer service. For this reason, in prize fulfillment for competitions, we pack the packages before the end of the promotion. Once your winner list arrives, only the addresses need to be added. Within Germany, a prize can also be sent by express delivery upon request.

    Promotional prizes follow a similar rhythm in prize fulfillment, but in larger numbers. An extra gift from the third purchase, a welcome gift for new subscribers, or a thank-you for a successful referral often trigger hundreds of orders in just a few days. To ensure that prize shipping does not falter even on the second day of the promotion, we coordinate packing stations and personnel in advance for these peaks. Large material prizes leave the premises as parcels, while small consolation prizes are sent more affordably as merchandise mail.

    Are flyers, displays, or mailings accompanying the promotion in retail? Then prize fulfillment can be combined with our promotional shipping. Prizes and promotional material thus come from a common stock and follow a coordinated schedule.

    Inventory management and minimum quantity reporting for each prize item

    Nothing disappoints members of a loyalty program more than a prize that is unavailable after points have been redeemed. Our prize fulfillment therefore manages each catalog item with its own inventory, updated daily according to incoming and outgoing items. Already upon goods receipt, we reconcile the quantity and condition with the delivery note, so that the recorded quantity is correct from the start.

    For each item, we agree with you on a reporting threshold that is based on your supplier’s delivery time. How large should the buffer be? A prize from the Far East with a 6-week lead time requires a larger buffer than an item that your wholesaler can resupply in 3 days. If the inventory falls below this threshold, a minimum quantity report is sent to you, long before participants notice a gap in the catalog.

    Your prize fulfillment operates on a heated area of more than 3,000 square meters, divided by type of goods. Gift cards and keychains are on hand shelves, bulky material prizes on pallets in high-bay racking, and high-value electronics in the security warehouse. Our page on warehouse logistics shows how these areas interact.

    If a prize is returned as undeliverable, for example after a relocation, we inspect the goods and return intact items to the catalog inventory. Your figures in prize fulfillment thus remain correct even after returns.

    Criteria for choosing your service provider for prize fulfillment

    Pure voucher codes sent by email honestly don’t need a logistics provider. However, as soon as physical prizes are involved, a partner for prize fulfillment should fit your program and not the other way around. Four points help when comparing offers:

    • Data connection: We accept orders from your prize shop or customer portal via interfaces to common shop and ERP systems, via individual connection, or as a file. We do not prescribe any specific software.
    • Quantities: A small program with few redemptions per week is just as suitable for us as a nationwide campaign; orders start at 10 units.
    • Personalization: A name card, logo on the packaging, or an engraving turns a material prize into a personal acknowledgment.
    • Shipping area: We reach participants in Austria and Switzerland quickly from Allgäu, and we prepare the customs documents ourselves.

    How does a service provider prevent packing errors? There is no shipping line in our hall. Every shipment in prize fulfillment goes through the hands of our team and is checked against the order before sealing. If your prizes predominantly come from the promotional item assortment, read more about the storage and picking of such items in promotional item fulfillment.

    Personal contacts for your prize fulfillment instead of a call center

    Changes to an ongoing prize promotion rarely tolerate delay. A winner has moved, an item is replaced at short notice, or the promotion is extended by 2 weeks. Therefore, for your prize fulfillment, you speak with people who know your program. Sabine Treptau from office management and Andreas Schupp from warehouse management clarify such questions directly with the team in the hall.

    In the evenings and on weekends, calls are forwarded to mobile phones, so hardly any request has to wait until the next working day. It is best to book the first phone appointment directly online. A prize list, estimated redemptions per month, and the promotional period are sufficient for us as a basis for an offer. Since 1993, Futura Marketing Fulfillment has handled orders manually; this experience flows into your prize fulfillment.